![]() The very essence of the Indigo Branded hotels is that we must go above and beyond to assist our guests as we welcome them to our hotels. I have also taken the time to review your candid comments about the front desk agents with James Pontrelli, our front office manager. Please rest assured that cleanliness has been, and will continue to remain, our highest priority, but I also know that a single infraction can leave a poor impression for the customer, and for that, I sincerely apologize to you. This is most unfortunate and I have shared your comment with our executive housekeeper and the team, and we are retraining our associates. There is absolutely no question that if a linen item was dropped on the floor, it should never have been included with the stack of clean towels. At the very outset, I wish to apologize for the towel incident with our housekeeping department. They have a few glitches to work out otherwise it is a great hotel.ĭear Guest - Thank you very much for your detailed feedback from your recent stay at our hotel. They should have at least 'offered' to call for me. no concierge desk-had questions and went to front desk and instead of calling somewhere for me to check on tickets for a show they handed me the phone number. Made me question how clean the ones were she brought back and the ones in our bathroom. ![]() Window curtain in room was off the track and let light in our room early -Housekeeping brought us towels as requested and when the girl brought the first set (they were the wrong size so she left to get the right ones) she dropped one on the floor and then added it to stack of clean towels. ![]() I found this out because our room keys didn't work and had to go back to check in. The first set we got on took us to our room # but not our actual room because there are duplicate room numbers in another tower. Pros-Walking distance to shopping and a lot of restaurants -Clean room and decor -Short drive to Premium Outlets Cons-They aren't very clear about the 2 elevators. Stayed here with my college daughter for a shopping trip.
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